I make the decision to purchase the car in part based on that info. Long story short, after my new bumper was cut to install the sensors, they discovered it wouldn't work.
Salesman was fine but salesmen don't make decisions, management does. I bought a 2017 CRV because I was assured the dealer could have front sensors in. I paid $424.94 for the sensors to be installed and took the dealer at their word that they COULD be installed. The salesman told me he checked with the service department and a supplier and assured me they could be installed.
I love my Honda but I will be taking it to another dealer for all work. And I will NOT be using Ganley for anything in the future.
Delivery of my car was delayed while a new bumper was ordered and installed. No effort was made to compensate me for that. No apology for the error, no attempt to make it right. They told me they would cover the cost of the new bumper and installation.
Beware! Everyone makes mistakes. Even the best dealers, but the best ones own up to it and try to make it right. Ganley made the sale so apparently there was no longer a reason to make it right.
Ganley Honda
Ganley Management Co is a US Car Dealer based in Brecksville, Ohio. Ganley Management Co is located at 8748 Brecksville Rd Suite 210, Brecksville, OH 44141, USA.
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